Privacy policy

The use of this website and its forms requires the acceptance of the processing of user data in accordance with this privacy policy, including the collection of access data and the sending of commercial information by electronic means.

Data controller and contact information

The data controller is: ALICANTE HILLS, S.L.
Address: Gta. Del Reino Unido, 6, 03008, Alicante
Contact details of the person responsible: +34 965 11 32 45 Email: 

Purpose of data processing

The data is processed in order to provide access to the online contents of the website, as well as to attend to the requests of the users of the website, keep a record of visits (IP addresses, browser data, country, page accessed, etc.) for statistical purposes, apply measures aimed at the security of the website, as well as, where appropriate, send you commercial information about our products and services by electronic means.
In addition, through the booking portal, we collect and use your information for various purposes, such as helping to administer our relationship with customers, the use of our products and services and the management and administration of the booking made, as well as its subsequent payment.
If you fill in any of the forms it will be necessary to provide certain personal data, which will be processed for the purpose for which they are requested.


The data is processed on the basis of the user's consent, the fulfilment of legal obligations and, where applicable, for the execution of pre-contractual measures or a contract. 

Recipients and transfers

Recipients: ALICANTE HILLS, S.L. 
International transfer (outside the European Economic Area) is not envisaged, except for storage purposes, and in any case based on the existence of an adequacy decision or based on the existence of adequate guarantees.

Data retention period

At least for the periods established by the applicable legislation and in any case for as long as the consent remains valid.

Rights of individuals

Data subjects have the right to: access, rectify and delete their data; request the portability of their data; object to the processing or request its limitation; withdraw the consent given, if applicable.
To do so, they may send their request in writing or by e-mail to the address of the data controller, including the reference "Data protection".

In order to facilitate identification, we recommend that the data subject attach a copy of his/her ID card or passport, or any other similar document that facilitates the identification of the applicant, to the request.
Data subjects may also lodge a complaint with the Data Protection Supervisory Authority.

Accuracy and updating of data

The user must fill in the forms with true, accurate, complete and current data. The user shall not enter data corresponding to another person; ALICANTE HILLS shall presume that the data have been provided by the owner thereof. The user shall be solely liable for any direct or indirect damage or harm that may be caused to any person as a result of filling in the form with false, inaccurate, incomplete or out-of-date data or data relating to another person.
The user must communicate any modification in the data provided in order to keep their data duly updated.

Information security

ALICANTE HILLS has taken all legally required measures for the protection of personal data; likewise, it has adopted all technical devices within its power to prevent the loss, misuse, alteration, access or theft of the personal data provided by the users of the Web. The user shall bear in mind, however, that security measures on the Internet are not absolutely inviolable.


ALICANTE HILLS prohibits the use of its web services by users under fourteen years of age, except with the express consent of their parents or guardians.
In relation to the online booking portal, only persons over 18 years of age are authorised to contract our services.
Under no circumstances may minors provide ALICANTE HILLS with data enabling information to be obtained on the other members of the family group, or on the characteristics thereof, such as data relating to the professional activity of the parents, economic information, sociological data or any other data, without the consent of the owners of such data.

Web Analytics

This website uses various analytics to understand how it is searched, accessed and used by the public. These analytics may involve the collection of personal data such as IP address, connection location, browsing software or hardware information, etc. This information is not associated with users and is used for the sole purpose of obtaining statistical information on the use of the company's website.

Use of third-party functions and complements

This website may incorporate functions and complements provided by third parties for various purposes, such as, for example: third-party web analytics, third-party maps, third-party videos, sharing on social networks, etc.
A third-party feature or plug-in establishes a direct connection between the user's browser and internet domains controlled by the third party, allowing the feature to be downloaded and executed.
In addition, most third-party plug-ins collect which pages users visit in order to learn about their interests and to be able to provide them with tailored advertising.

Use of the Google Analytics function provided by Google, Inc.

The online booking portal integrates analytical functions of Google Inc. (1600 AMPHITHEATRE PARKWAY, MOUNTAIN VIEW, CALIFORNIA, USA) to learn how it is searched, accessed and used by users. To this end, when using this website, the user's browser establishes a direct connection to the servers of the internet domain and other Google domains. This allows Google to record the user's activity as well as information regarding the user's IP address. Google Analytics uses persistent cookies to compile anonymous statistics on the use of this website in accordance with the following privacy policy: By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Use of functions provided by Google, Inc.

This website integrates functions of Google Inc. (1600 AMPHITHEATRE PARKWAY, MOUNTAIN VIEW, CALIFORNIA, USA), such as YouTube videos, maps and "+1" buttons. For this purpose, when using the website, the user's browser establishes a direct connection to the servers of the internet domain and other Google domains. This allows Google to know that the user has visited the website from your IP address. Google makes use of persistent cookies, local storage and local Flash storage on the user's device, for various purposes including the collection of the user's Internet activity in order to offer advertising tailored to the user's interests, in accordance with its privacy policy: By using this website you consent to the processing of data about you by Google in the manner and for the purposes set out above.